Privacy Policy

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G10 Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About G10 Ltd
G10 Ltd (registered in England under company number 04713512)
Registered address: 178-182 Gooch Street, Birmingham B5 7HE
Trading Address as above
VAT number: 813 1845 46
We are a member of the British Print Industry Federation (BPIF)

2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact our using the details provided in Part 13.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?
We may collect personal data when you order from or register on our website or when you contact G10 Ltd for business purposes (Please note that you may visit our website anonymously in which case no personal data will be collected) or otherwise contact us to discuss our products and services. Please also note that the nature of the information collected may vary according to your relationship with us. Subject to that relationship, this personal data may include, but is not limited to, the following:-
• Name
• Date of birth
• Address
• Email address
• Telephone number
• Business name
• Job title
• Profession
• Payment information
• Information about your preferences and interests

6. Website Policy & Cookies
You may visit our websites ( and anonymously and in this case no personal data will be collected. However, if you choose to order from or register on either of these websites, you are deemed to have read and understood this Privacy Policy and consent for information submitted (including information listed in (5) above, to be stored and processed in accordance with GDPR and as noted in (7) below.
Cookies are small text files that a site or its service provider transfers to your computer’s hard drive through your Web Browser (if you allow), that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Access to your account data is password protected. You must agree to keep all passwords confidential and not disclose or share them with third parties. You are responsible for all activity on your account under your password. You must notify G10 Ltd if you suspect that the confidentiality of your password has been compromised, and we may require you to change your password. Failure to do so on request may result in suspension of your account.

7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for we performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
• Providing and managing your account.
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing using “UNSUBSCRIBE ME” as a header).
• Improving our website and the customer service that we provide (your information helps us to more effectively respond to your requests and requirements).
• Processing transactions
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
For taxation purposes, G10 Ltd is required by law to retain basic customer information, including contact details and financial and transactional details, for a recommended period of six years after such time as they cease being active clients.

9. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

10. How Do You Protect My Personal Data?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorised with confidential and special access rights to such systems.
Your private payment information (including credit cards, financials, etc.) is not stored on our servers.
All information and data held locally within G10 Ltd’s premises is accessible only by those members of staff authorised and required to do so for the purposes listed in part 7 above. Access to such data is password protected, and G10 Ltd has put in appropriate security measures to prevent your data from being lost, used or accessed in any unauthorised way.

11. Do You Share My Personal Data?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except in the case of the following exceptions:
We may sometimes contract with the following third parties to supply products or services. to you on our behalf. These may include payment processing and delivery. In some cases, those third parties may require access to some or all of your personal data that we hold.
• Courier services engaged by G10 Ltd for the purpose of delivering goods to you
• Service providers who provide G10 Ltd with IT and systems administration services
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

12. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within three working weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of ALAN HARPER):
Email address:
Telephone number: 0121 622 6959
Postal Address: 178-182 Gooch Street, Birmingham B5 7HE.

14. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website and will be notified to our clients by email, or can be supplied on request by contacting Alan harper, details as above.

This Privacy Policy was last modified on 23rd May 2018
If you have any questions regarding this Privacy Policy, please contact us